Payments and returns

HOW CAN I PAY?

We accept all major debit cards and credit cards.

Visa, Visa Debit / Delta, Visa Electron, MasterCard Debit, MasterCard, UK Maestro, American Express, Apple Pay, PayPal and Google Pay 

All transactions are processed via Shopify Payments or PayPal and are encrypted for your safety.

All payments must be made before your order is shipped to you. We work closely with Verified by Visa & MasterCard SecureCode to provide you with a safer shopping experience when using your card online.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. Additional validation and fraud checks are carried out internally. 

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company.

RETURNING GOODS

Please note, after 19th November you will not be refunded for re-purchasing the same item at a discounted price.

Unfortunately we cannot edit/ cancel your order once it has been placed.

You are always more than welcome to return your order to us if you do not wish to keep it! Please make sure you read our Return Policy correctly!

If you are not completely satisfied with your purchase, or you require an exchange in size/colour, simply return the item(s) to us at the address below with their original tags and packaging within 14 days of receipt. We do not offer free returns shipping. In order to quality for a refund or exchange, you will need to supply and fill out our Return Form, without it we will not be able to process your return or exchange. 

If you have lost your return form you can download it here.

We reserve the right to refuse returns of items where it is apparent that the product has been washed or worn repeatedly. 

Please allow up to 14 working days from receipt of a return for the replacement goods to be despatched. It can take up to 28 working days for a refund to be processed and reflect in your account. At busy periods especially after Black Friday and Christmas, the volume of returns increases greatly and will take longer to process - please keep this in mind when returning goods.

Please note that if we do not have the available stock for the requested exchange a refund will automatically be processed and a confirmation sent to the account email address.

In some cases, we will email to ask if you would like an exchange for something else.

All refunds will be as per the original method of payment.

If you are returning an item to us to be exchanged or refunded, you are responsible for the return postage costs. If you have received a faulty, damaged, or incorrect item please contact support at care@cdfemme.com providing pictures of that item and its tag and we will assist you.

We can not send money to cover your return expenses. 

How to Return Items To Us:
Please post items to:

CD Femme
113 Whitechapel Road
London
E1 1DT

 

It is imperative that you quote your order number in all correspondence.

 

We strongly recommend that you return items using a Royal Mail or DPD registered post service with compensation cover and obtain a certificate of posting for you records as we cannot be held responsible for items that are lost in the post when being returned to us. Please retain your proof of postage and/ or return parcel's tracking number so we can assist you in the case your parcel is missing or delayed.

 

Please note in the case that your return parcel is lost or missing by the courier and you do not have proof of postage then we are not liable.

 

Please note that we are unable to refund/exchange merchandise which was purchased from another retailer.

 

MISTAKES WITH ORDERS

Regrettably, on rare occasions mistakes with orders can occur. If the items you have received are not as ordered, or you have an item(s) missing, please contact Customer Services and quote your order number for advice on how to proceed. We ask that any discrepancies be reported to us within five days of receipt.

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